The OGO Blog Archive
Welcome to the Ongoing Operations blog archive.
For our most up-to-date information, please visit ongoingoperations.com.
HOMENews & Events
Artificial Intelligence-Powered Chatbot Delivers Outstanding Member Experience
“After adding the bot to the CU’s online banking and mobile app, leaders of the organization saw a 60% containment rate in customer inquiries—that is, 60% of users who interacted with the bot finished their experience without speaking to a live human agent.”
Train your employees
Prepare and test your incident response plan
Engage third-party response professionals in advance
Make sure your backups are ready
Anti-malware software
Patch your devices
Assess your readiness
How Sound Credit Union Built a Foundation for Rapid FinTech Innovation
“We are moving at a pace now, where we are waiting for the business to catch up.”
“To date, we’ve mitigated over a million dollars in costs!”
Read MoreOngoing Operations & Adlumin partner to provide 24 / 7 / 365 cybersecurity for Credit Unions
HAGERSTOWN, MD. June 29, 2021. Ongoing Operations, LLC (OGO) is proud to announce its partnership with Adlumin, Inc. The two companies will work together to revolutionize the way credit unions secure…
Read MoreSecurity Advisory: Kaseya VSA – Supply-Chain Ransomware Attack
Credit Union Community, As many of you have seen reported in the news, on Friday, July 2nd, 2021, the REvil ransomware group launched a crypto-extortion campaign using an exploit of Kaseya’s VSA…
Read MoreOngoing Operations & ModusBox Partner to Revolutionize Credit Union Digital Transformation
HAGERSTOWN, MD. June 11, 2021. Ongoing Operations LLC is pleased to announce its partnership with ModusBox Inc. The two companies will work together to provide “Fin-tech Service Bus,” a term…
Read MoreCan the Era of “Work from Home” work for Credit Union Culture?
As more organizations consider whether to more permanently “Work from Home”, many credit union leaders are assessing how this business trend will affect the way that their credit unions operate.…
Read MoreSeptember 2020 Credit Union Cybersecurity Tip: Account & Permission Reviews
One of the ways our CISO as a Service team adds value for our clients is through helping Credit Unions build a governance plan for their Information Security Program. Without…
Read MoreJuly 2020 Credit Union Cybersecurity Tip: Using the Automated Cybersecurity Examination Tool (ACET)
It’s the form that many of us has come to dread. That spreadsheet with almost 500 questions that lays our information security program bare for examiners. The Automated Cybersecurity Examination…
Read MoreMay 2020 Credit Union Cybersecurity Tip: VPN Split and Full Tunneling – What’s the difference?
The current COVID-19 pandemic has changed the way the world and our Credit Union industry works. The rush to get our employees working remotely has posed new logistical and security…
Read MoreHow To Reopen Credit Union Branches (Updated!)
It’s been a weird couple of months for us. We can all agree on that. Here in Oregon, it has been about 5 weeks since we were first quarantined. At…
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