Support

When a Disaster Strikes

Contact Ongoing Operations via phone at:

877-271-3268, option 1

240-527-6800, option 1

 

See How to Declare Disaster with OGO for more details.

For Support

Ongoing Operations supports your critical & everyday needs

With Ongoing Operations, you can be confident in your support team. We ensure that your organization has the right support level based on the solutions you choose. We are committed to being there when you need us.

Our teams of highly trained technicians are available 24/7 to address disaster declarations or critical issues.

Please call regarding urgent issues to ensure prompt support.

Phone: 877-271-3268

If your issue is not critical, please feel free to choose the contact method that is most convenient for you: call us or email us at support@ongoingoperations.com.

Existing Customers may enter or view support tickets through our Support Portal.

 

Support Business Hours

Monday - Friday
8 AM ET to 8 PM ET
After hour support will be directed through our call center and on-call employees.

Options for Customer Support

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Call Us Today
877-271-3268
Manage Your Services

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Cloudworks

For our Cloudworks solutions, support is provided with every virtual desktop to help any user any day any time 24/7. Our Team of highly trained technicians and experts can troubleshoot the IT problem, answer a question, or assist in completing a task. With our support services, your organization will have access to services that include a Help Desk Ticketing System to enter all user requests, Help Desk Reports to track and monitor user requests and IT issues, and IT Support for internal IT staff to provide optimal support to users.

We can also provide CIO support for management or custom support for your IT Infrastructure. Simply contact OGO at info@ongoingoperations.com to discuss our premium support options.

Control Panel

The Cirrus Control Panel is a user-friendly administrative tool that allows you to manage your Ongoing Operations’ Cloudworks services and scale as you need 24 hours per day. The control panel is custom and was built for the Cloudworks product offering. There are many tasks that can be easily managed including applications, storage, permissions, user account modifications, passwords and much more.

Help Desk

Help Desk Ticketing System allows users and technicians to easily communicate about the status of the ticket and the resolution. Users can submit new requests and view updates on previous requests. Tickets are monitored during business hours and each ticket is assigned the appropriate response time based on the request type. If a technician is unable to address the request, the technician will escalate the ticket to the next appropriate support tier for completion.