How do I use Hosted Virtual Desktops?

Credit Union Cloud Migration

Credit Union Cloud MigrationAre you wondering how Hosted Virtual Desktop will actually function in your day to day office life? We are going to explore that in today’s post.

What happens when your employees show up in the morning?

They have to login. No matter if you are using thin clients, workstations, or mobile devices your employees will need to open an internet browser, navigate to our login page, and enter their credentials. Once logged in, they will have access to all of their applications and organizational files.

What is the role of the Cirrus Control Panel?

We have already posted information on how to manage your environment using the Cirrus Control Panel. In summary, the cirrus control panel is where you system administers control employee access to applications, features, email addresses, passwords, and all other aspects of your employees virtual workspace.

What happens when someone has a problem?

We believe strongly that our support team is part of what separates us from other service providers. You can call our support number, submit a ticket via Web Help Desk, or email us at support@ongoingoperations.com. Loging in to Web Help Desk (using your virtual desktop credentials) allows users to open tickets, check ticket status, add files, update requests, etc. No matter how you contact us, we are always willing to help with any issue you may be having. We will even do our best to help you resolve issues we are not responsible for, but may be hindering your virtual desktop experience.

What if we experience a connectivity hiccup?

It happens…the your internet may experience a brief disconnection that causes your hosted virtual desktop to close. This can happen for a variety of reasons, but the important thing is that when you restore your internet connection and virtual desktop session, what ever you were working on or had open will be exactly as you left it. We keep sessions that are not logged off available to the user for 2 hours for re-connection by the user.

How do I print in Hosted Virtual Desktop?

We have posted information regarding office peripherals here, but basically we will set up your printers on our network even though they are in your office. A standard feature of the hosted virtual desktop is to be able to utilize any peripheral setup on the local machine from which you are accessing your desktop allowing you to print that way as well.

Related Content

Our last post in the series: What does my office need for Hosted Virtual Desktop?

Other related content:

How do I install Hosted Virtual Desktop?

Hosted Virtual Desktop Guide?

What does it take to Implement Hosted Virtual Desktop?

NEED MORE INFO/CAN’T WAIT?: Fill out this quick form:

Cost-Effective Solutions for Your Credit Union

Simply fill out this form and select the topic(s) that you would like more information for, and our team will reach out shortly.

Medium

Role
I agree to receive marketing communications from Ongoing Operations regarding news, updates, products, etc.(Required)

blank
modal close button

Welcome to the Ongoing Operations blog archive.

For our most up-to-date information, please visit ongoingoperations.com.

HOME