What Business Problems are Solved by Office 365 for Credit Unions?

Digital transformation is rarely a simple, straightforward process. There’s almost always a need for troubleshooting and workarounds at some point. However, some digital transformation actually reduces complications. Microsoft’s Office 365 for credit unions can ensure stable and continued growth without major logistical setbacks.

There are two ways that Office 365 helps credit unions avoid common issues related to business growth. First, it aligns IT priorities with business strategies. Second, it improves scalability through increased security.

Align IT and Business Needs

Teamwork makes the dream work, and Office 365 brings both IT and business departments together.

For credit unions, the dream is unparalleled member services. It’s true that and updated productivity platform may not directly affect members. However, it can serve as or contribute to the framework for improved member experience.

How?

Through streamlined operations, time saved, and reduced IT workload! Those factors contribute to more time spent on member-facing services and support. Here’s how it works:

Because of the amount of cloud and productivity support provided by Microsoft, IT can focus on more member-facing duties. Before the Office 365 platform, IT departments had to do more work in-house. Consequently, IT had its hands full managing operations, and they were unable to collaborate well with the business side of the credit union.

Another things Office 365 can do for credit unions is boost morale. That is, new technological platforms and functionality often energize, excite, and motivate IT departments. Consequently, they may find ways of making that technology accessible to other employees while passing on the benefits of the new platform to better serve branch members.

With the cloud, IT staff can spend more time working with the business side of the credit union. When both IT and business act together, they can strategize for improved growth and member-facing services.

Strong Security for Better Growth

Over the course of many years, a lot of people will have access to credit union data. Over that time, IT experts on the team learn the minutiae of their system. However, when staff leave or retire, their expertise is lost.

Credit unions must consider the sensitivity of their data and the security they put in place to protect it. Losing the expertise of veteran IT staff can hinder the efficacy of existing security systems. Also, the more people involved in the handling of sensitive information, the higher chance for a gap in security practices and protocols.

Office 365’s cloud-based platform means that credit unions can better manage and control security on a central platform (rather than relying on the expertise of long-time IT staff).

New hires can learn the system much faster, too. Pertinent data is secure for future use, and special IT knowledge isn’t tied to a specific, separate group of IT individuals. Rather, the knowledge is tied to the business itself via the cloud.

Office 365 as a Scalable Solution

Some of the biggest roadblocks to credit union growth are lack of software and security scalability. Office 365 for credit unions solves these issues.

By getting IT and business interests aligned, credit unions can develop growth strategies together that not only maintain but also exceed the current level of member service. Office 365 also aids credit union growth with a more centralized, dynamic approach to operational security.

Overall, we highly recommend Office 365 for credit unions who are interested in growing both in size and in member services. The cloud-based platform is much more scalable than legacy versions. Plus, it simplifies many issues that would normally give expanding businesses growing pains.

Click here for related content on hosted office 365 for credit unions

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