The OGO Blog

Pandemic Scenario: There are confirmed cases in your membership segment

pandemic plan for credit union

If there are confirmed cases in your credit union's membership segment during a pandemic, your credit union needs to have a game plan.

If a member is confirmed to have COVID-19, employers should inform fellow employees of their possible exposure to COVID-19 in the workplace but maintain confidentiality as required by the Americans with Disabilities Act (ADA). Employees exposed to a member with confirmed COVID-19 should refer to CDC guidance for how to conduct a risk assessment of their potential exposure. Ensure that you follow all direction from local and federal government health agencies on how to approach this incident.

If an employee believes he/she has been exposed, they should monitor their health for fever, cough and shortness of breath during the 14 days after the last day they were in close contact with the sick person with COVID-19. The employee should not go to work and should avoid public places for 14 days. Anticipate employee fear, anxiety, rumors, and misinformation, and plan communications accordingly.

pandemic scenario what to do if there are confirmed cases in your membership segment credit unions

If you have any questions on how to handle this from a business continuity perspective, please don’t hesitate to reach out to our BCP team at We were founded as a BCP and Disaster Recovery CUSO, and we are here to help the credit union community during this challenging time.

Stay healthy!


Further Reading On Pandemics: