EVP Service & Support
Mr. Cherry joined Ongoing Operations in 2019 and is responsible for creating a culture of continuous improvement with respect to the quality and efficiency of ticket resolution and the management of client expectations.
With more than 20 years’ experience in digital banking and payments and nearly 30 years’ experience in financial services technology, Mr. Cherry’s passion is the implementation of technologies that support the Credit Union mission to delight their members.
Prior to joining Ongoing Operations, Mr. Cherry was the Managing Director of Product Delivery for CheckAlt, an independent provider of lock box and item processing services where he was responsible for all product delivery including client projects. Mr. Cherry also served as the Chief Product Officer for CU Wallet, a mobile wallet and payments CUSO, where he was responsible for the roadmap, the design, and all development and delivery efforts. Prior to CU Wallet, Mr. Cherry served as the Vice President of Product Management for Digital Channels at Vantiv, where he was responsible for all mobile wallet, mobile banking, and mobile card control initiatives and their vendor relationships.
Before joining Vantiv, Mr. Cherry was at Fiserv for twenty years, where he managed, developed, and deployed highly flexible eCommerce products and systems such as mobile banking, account aggregation, and personal financial management capabilities for retail, small business and cash management customer segments.