By Kirk Drake | December 27, 2012

Will Microsoft Lync integrated with hosted VoIP save or cost money?

If you are thinking about adding video chat, screen sharing or other collaboration tools you may be thinking about how to justify the new expense. Have no fear – hosted Microsoft Lync and VoIP will probably save you money while adding functionality. The collaboration suite eliminates the following expenses and headaches:

Eliminated Expenses

• Custom Call Center software – Hosted VoIP has a full suite of built in feature rich call enter functionality and Analytics so you won’t need to license or install other software. The best thing is it works for two, twenty or two hundred reps out of the box.
• PBX – No more buying servers or legacy hardware to run your phone system. No more annual maintenance. No more configuration or move/add/change fees.
• Gotomeeting/Conference bridges/webex/logmein – Microsoft Lync has all of this functionality built in. The best part is you can forget those extra passwords. Plus with Lync delivered over the cloud you can record video, chat, conference calls or screen shares on the fly with a quick click.
• Reduces DR (disaster recovery) spend –The whole platform is hosted out of multiple data centers geographically disbursed with full redundancy and resiliency built in,
• PRIs and voice circuits – All of your phone service, local and long distance, are bundled into the monthly price for office or remote workers. Plus no more legacy hardware. Just plug your phone into the Internet, configure and start talking. Or just download the phone app or use Lync.
• Eliminate internal travel – $12,000 a month. That is how much Ongoing Operations saved by moving to Lync and doing internal video chats and screen shares.

In general aside from great integration, cloud Lync integrated with cloud VoIP save money, improve efficiency and just work better and more reliably.

Are you concerned how about Lync and VoIP work for remote workers? Would you like to learn more about the security built into Lync and Hosted VoIP? If you have these or other questions please email us at info@ongoingoperations.com or fill out the short form below and a member of the OGO team will be in touch shortly!