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Crucial Credit Union Budget Ideas for 2020

Having worked at a number of credit unions, start-ups, and mature businesses, I have officially been through about 22 budget cycles with different companies. We have crushed it, failed miserably, and somehow made budget through random acts of financial goodness that fall from the heavens. These varying successes with budgets have given me a strong…

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NACUSO Network 2019

Another terrific NACUSO Network conference is in the books! Ongoing Operations was proud to be a Gold Sponsor at the event. Also, thanks to all who came out to the Padres game with CU 2.0, Ongoing Operations, XDI, Constellation, and LiveSurvey. Check out some photos from our week in San Diego below!

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Celebrating Influential Women in Tech for Women’s History Month

Question: Have you heard of Steve Jobs? Mark Zuckerberg? How about Bill Gates? Answer: I’m fairly confident that your answer is yes. Question: Have you heard of Ada Lovelace? What about Margaret Hamilton? Answer: Probably not. As March comes to a close, so does another Women’s History Month. As a woman working in the tech…

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2019 Credit Union Technology Trends to Watch

Wow.  What a year! The credit union and FinTech worlds are frothy and lots of change is underway. This year, some of the walls came down and credit unions saw more of the real world. Digital Credit Union has an incubator fostering FinTech Startups and the Boston FinTech Community. NACUSO’s Next Big Idea Competition brought in new…

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Second in Command Podcast featuring Jonathan Derby

  Click the image above to hear from Jonathan Derby, COO of Ongoing Operations. Jonathan oversees the management of Ongoing Operations’ computer and network security. He has dedicated the last five years to creating a cloud platform for credit unions that allows them to compete with large retail  banks. He is a solution-oriented leader that…

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3 Takeaways from the Ongoing Operations Digital Incident Response Joint Exercise

Last week, I had the pleasure of co-facilitating a Digital Incident Response Joint Exercise hosted by Ongoing Operations and TruShield. Cybersecurity workshops for credit unions have become more important than ever. Bob Miles, Managing Director of the Information Security Group at Ongoing Operations, Paul Caiazzo, CEO of TruShield, Aaron Hensinger, Digital Forensic Incident Response Lead…

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Four Lessons Learned From the CU Leadership Convention

This past week I had the pleasure of speaking at the CU Leadership Convention in Las Vegas, Nevada.  This was the first year I have attended this conference, and it was previously called the CU Directors conference. Now that the organizers have opened the conference up to credit union management teams, the conference attendees have…

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Three ways to better connect with your membership

As small niche financial institutions, it is imperative that we don’t lose sight of who we serve.  It is essential to your credit union’s survival to be highly focused on your niche and to customize and personalize your credit union’s solutions. One of the most essential ingredients in this process is connecting with your members. …

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5 Lessons Learned from AXFI 2018

This week I had the honor of speaking at the 2018 AXFI (Analytics and Financial Innovation) Conference for Credit Unions in Minneapolis. I spoke on the Credit Union 2.0 DREAM methodology. First off, this is a great event that attracts an abundant group of Credit Union thinkers, innovators, and has truly great content. Here are…

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