Connector DR

What are Credit Union third party service bureau connections?

Credit union third party connections are critical connections that nearly all Credit Unions have. These include online banking, credit card providers, ATM switch providers, shared branching, the Federal Reserve, and others. Credit unions today maintain permanent connections with these providers in order to deliver critical financial products to their members. For most Credit Unions, recovering this infrastructure in a disaster is one of their biggest challenges.

Why are Credit Union third party service bureau connections critical to your members?

Third party connections are critical to maintaining member service and providing access to funds. Some top examples include:

Credit Card Switch (either real-time or batch)

Enables Credit Unions to manage their card portfolios, perform authorizations, issue new cards, etc. (examples include PSCU, TMG, Visa DPS, etc.)

Debit Card Switch (either real-time or batch)

Enables Credit Unions to manage their debit card plastics, perform balance checks, etc. (examples include CO-OP, Star, MAC etc.)

ATM Switch (either real-time or batch)

Enables Credit Unions to manage their ATM cards (examples include CO-OP, Star, Mac, Cirrus, Fifth-Third bank, etc.)

Online Banking (real-time)

Whether it is Harland, Digital Insight, Fiserv, or Open Solutions – Credit Unions have permanent connections to their online banking providers. Without connectivity, members cannot check balances, review history, make payments, or use online banking.

Shared Branch (CO-OP or FSCC)

A lifeline in disaster situations as members can go to other Credit Unions for services. Not having a connection through the Shared Branch network will reduce available transaction sets and enforce limits to prevent member fraud. This can be especially frustrating during a disaster event when members need access to cash.

If your credit union has a disaster or loses a service bureau connection, your credit union and your members will lose access to these services and more.

Protect your credit union with OGO’s Connector DR solution.

These connections are maintained permanently and tested daily or weekly in most cases. As part of the solution, Ongoing Operations enables Credit Unions to failover and reroute any connected third party through the Ongoing Operations network. The solution is a fixed price monthly fee that allows the Credit Union to route as many or as few third-party connections as they like through Ongoing Operations.

What are the benefits of OGO’s Connetor DR solution?

• 50% or more cost savings when compared to a Credit Union setting up a second dedicated connection
• OGO has the expertise to assist in implementation, mitigation, etc
• OGO can connect to your existing Credit Union network
• OGO has lowered the price for our credit union clients through CUSO aggregation
• Connector works with existing OGO Telecom Solutions
• Connector integrates with existing OGO Disaster Recovery Solutions
• OGO has intimate knowledge of credit union technology and 3rd party service bureau needs

How easy is OGO’s Connector DR implementation?

OGO’s implementation team will take you through a simple questionnaire to provide:

• An authorization for OGO to work with your third-party provider
• Identify vritical VPN and network configuration information
• Failover Process instructions
• Other configuration information needed to route transactions back to the Credit Union

Testing

When can a Credit Union use the Connector DR service?

Your credit union may utilize the Connector DR service in the event of an actual disaster and loss of connectivity. However, There are many uses for this service outside of disaster events. Some examples include:

• Relocating all of your processing to your Hot-site
• When connectivity to a single third-party fails (any time)
• Failure of a single piece of hardware

OGO’s Connector DR Service Bureau

• ACI Worldwide
• Alkami
• CO-OP Debit
• CO-OP Shared Branch (NGN)
• Digital Insight
• Fedline
• First Data
• FIS Certegy
• FIS Corp
• Fiserv Corp (EFT)
• Fiserv Galaxy
• Fiserv Spectrum (Summit)
• FSCC – needs to be rebranded
• Jack Henry (PEMCO)
• Meridian Link
• Metavante
• PSCU
• Pulse
• Shazam
• US Bank (ELAN)
• Vantiv

OGO is adding new service bureau connections every day. If you don’t see yours listed, please contact us directly for an updated list.