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Experiencing an issue?
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To Declare a Disaster:
Call 877-552-7892, option 1. See "How To Declare A Disaster with OGO" for more details.
Support Business Hours:
Monday - Friday
8 AM ET to 8 PM ET
After hour support will be directed through our call center and on-call employees.
The Cirrus Control Panel is a user-friendly administrative tool that allows you to manage your Ongoing Operations’ Cloudworks services and scale as you need 24 hours per day. The control panel is custom and was built for the Cloudworks product offering. There are many tasks that can be easily managed including applications, storage, permissions, user account modifications, passwords and much more.
Help Desk Ticketing System allows users and technicians to easily communicate about the status of the ticket and the resolution. Users can submit new requests and view updates on previous requests. Tickets are monitored during business hours and each ticket is assigned the appropriate response time based on the request type. If a technician is unable to address the request, the technician will escalate the ticket to the next appropriate support tier for completion. NOTE: Urgent issues or disaster declarations should be called into 877-552-7892.
Options for Customer Support
Our teams of highly trained technicians are available 24/7 to address disaster declarations or critical issues. Please call in urgent issues to us to ensure prompt support. If your issue is not critical, please feel free to choose the contact method that is most convenient for you: call us or email us at firstname.lastname@example.org.