Insights

Artificial Intelligence-Powered Chatbot Delivers Outstanding Member Experience

“After adding the bot to the CU’s online banking and mobile app, leaders of the organization saw a 60% containment rate in customer inquiries—that is, 60% of users who interacted with the bot finished their experience without speaking to a live human agent.”
Train your employees
Prepare and test your incident response plan
Engage third-party response professionals in advance
Make sure your backups are ready
Anti-malware software
Patch your devices
Assess your readiness

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Preventing & Preparing for Cyberattacks: Incident Response Plan (IRP), Cyber Insurance, & Identifying Partners

How to build your Incident Response Plan
1. Standards-based – SANS or NIST
Defined Incident Response Team
2. Assign tasks and responsibilities to specific roles.
3. Assign someone to log the incident
4. Contact information for key staff, third parties, and law enforcement
5. Define how you will communicate ahead of time. Conference bridges, out-of-band communications.
6. Quick action response steps. Ransomware, Malware infection, Third-party breach
7. Test the plan at least annually.
8. Make sure everyone on the Incident Response Team is familiar.
9. Revise as necessary to match the current environment.

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7 Ways You Can Prepare for a Ransomware Attack!

Here are seven steps you can take to help prepare your credit union for a ransomware attack.

Train your employees
Prepare and test your incident response plan
Engage third-party response professionals in advance
Make sure your backups are ready
Anti-malware software
Patch your devices
Assess your readiness

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Preventing & Preparing for Cyberattacks: Cyber Attacks, Infection Vectors, & Layers of Defense

Common Types of Attacks on Credit Unions
1. Malware
2. Phishing Attacks
3. DDoS
4. Ransomware
Most Common Attack Vectors
1. Social Engineering: Phishing Emails
2. Clicking on Bad Links
3. Exploiting Vulnerabilities
Layers of Defense against Cyberattacks
1. Patching Vulnerabilities
2. Advanced Endpoint protection
3. Endpoint Isolation
4. Automated Backups
5. SOC/Monitoring: Early and Rapid Identification
6. Security Awareness Training

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Hurricane Preparedness Week

Be ready for hurricane season.  National Hurricane Preparedness Week highlights the importance of planning to protect our families and communities should a storm strike our region. Determine your risk: Understand…

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