Department of Labor Federal Credit Union

Quick Look
	Before	After
Services	Break fix - traditional IT Integrator approach	Fully included in the OGO services (new software and upgrades are T&M), hosted email
Systems	Switches, routers, cabling managed by IT Integrator	Fully managed local switches, routers tied into CU Control monitoring and maintenance
Hardware	Physical PCS, Servers, storage, UPS and Cooling	Cloud Servers, storage, licensing, patching, maintenance
Security	Branch MPLS network - T1's, phone system, and internet connectivity	High speed branch MPLS with managed routers, fully redundant 3rd party connections
Communication	Managed Firewall - Breakfix by the IT Integrator	Fully managed firewalls, vulnerability scans, patching, antivirus, etc.
Continuity System Design	T1 lines between HQ and Branch and single internet connection	High speed branch MPLS with managed routers, fully redundant 3rd party connections, managed VOIP phones and video
Organization Chart	All labor provided by local IT Integrator (3 or 4 in 5 years)	Credit Union self manages through end user portal and OGO provides help desk

“Having Ongoing Operations combat these issues for us helps me sleep at night because we have a full team of experts taking care of all our IT needs 24/7/365.”
Joan Moran, President and CEO, Department of Labor Federal Credit Union

Overview

DOLFCU had about 25 employees and provided a full range of financial services to its members. All employees reported to a branch or the main operations center. The Credit Union had approximately 10 physical servers and used a service bureau core. Moving to OGO increased network oversight, protection and planning. The CU moved from a reactive model to a proactive model.

Situation/Challenge

We are a small Credit Union that does not have the resources to maintain a full time IT staff.

Solution

Ongoing Operations became our entire outsourced IT solution. It literally keeps me up at night thinking about the security of our systems and our members’ information being hacked.

For us, a huge benefit is the Ongoing Operations’ communications system. They have a robust ticketing program that we use all the time. There is so much information provided in response to the very first ticket where they promptly provide us with everything we need to know. In addition, Ongoing Operations communicates very well through texting and phone calls. We always know what is expected of us and the information they need from us to address any issue.

RESULTS

Using Symitar as core and Ongoing Operations for Hosting, Telecom, Security, and Disaster Recovery, our CU developed or reallocated technical resources to focus on member facing technology. Ongoing Operations can do so much for all Credit Unions but as a smaller Credit Union, we absolutely rely on them.