It’s Us Not You! Easy Things OGO Can Fix For You – Vol. 2
If you are an existing Ongoing Operations/Cloudworks user than this post is for you. We focus this monthly series on our clients who use our services daily, but have included all of our clients on the distribution list.
Help! How do I get Support? What about After Hours?
Ongoing Operations supports your Critical & everyday needs
With Ongoing Operations, you can be confident in your support team. For our Cloudworks solutions, support is provided with every desktop to help to any user any day any time 24/7. Our Team of highly trained technicians and experts can troubleshoot the IT problem, answer a question, or assist in completing a task. With our support services, your organization will have access to services that include a Help Desk Ticketing System to enter all user requests, Help Desk Reports to track and monitor user requests and IT issues, and IT Support for internal IT staff to provide optimal support to users.
Support Business Hours
Monday – Friday
8 am EST to 8 pm EST
Options for customer support:
Cloudworks Support Line: 240 420-2760
DR Solutions or Disaster Declaration Line: 877 552 7892
OGO Disaster Declaration Instructions
Help Desk Ticket Entry: https://support.cloudworks.com
Alternatively, company administrators can access the control panel at https://cirrus.ongoingoperations.com and make account changes as necessary.
After Hours
Our teams of highly trained technicians are available 24/7 to address disaster declarations or critical issues. Please call the numbers above.
**Please call in all urgent issues to us to ensure prompt support, especially after hours.
If you need to follow up or escalate a support request we invite you to contact the following:
(240) 420-2764 | Email |Pamela Buchheit, Director of Client Support | Support of Cloud & DR services.
(240) 420-2728 | Email |Robbie Wright, Director of Client Services | Implementation and L3 Engineering team.
(240) 527-2161 | Email | Don Stewart | Business Continuity Planning and Disaster Recovery Exercises.
(240) 420-2718 | Email |Kyle Stutzman, Chief Operations Officer – OGO Operations.
Yikes! Where Did My Session Go? What are the Cloudworks Session Time Limits?
An Active but Idle session will be disconnected after 3 hours. Once disconnected the session will be logged off after 2 hours. If you try and reconnect during that two hours you may experience an error. Just call our Support Line and we will get you back in. A good rule to follow is If you know you are going to be away for more than two hours, log out.
A Word About Passwords..
When will my Cloudworks password expire?
180 Days.
What are the different password strengths, and their requirements?
Weak Passwords – Requires a length of 4, any combination of characters and symbols.
Medium Passwords (Default) – Requires length of 6, must contain 1 character and symbol.
Strong Passwords – Requires length of 8, requires mixed case, characters, and symbols.
Are you not finding these topics useful? Feel free to contact me at royce@ongoingoperations.com with some suggestions, or just unsubscribe to the mailing list! Keep in mind that we have committed to only send one of these messages a month with the goal of letting you know solutions to simple problems or questions that our support team answers regularly. Another avenue of information from OGO is available on our Blog. We provide interesting information, product comparisons, and current trends. Subscribe Here!
Welcome to the Ongoing Operations blog archive.
For our most up-to-date information, please visit ongoingoperations.com.
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